Shipping & Returns
Last updated: October 26, 2026
Shipping
Where we ship
We ship to addresses in the United States and Canada. We do not ship to other countries at this time.
Shipping rates
| Destination | Order total | Shipping |
|---|---|---|
| United States | Under $199 | $12.99 |
| United States | $199 and over | Free |
| Canada | Under $499 | $29.99 |
| Canada | $499 and over | Free |
The order total is the value of the products after discounts, before tax. The exact shipping cost is shown in the cart before you pay.
Processing and delivery
In-stock orders usually ship within 1–3 business days. You will receive an email with the tracking number when your order ships. Delivery times depend on the carrier and destination. Large project orders and items marked as available by quote may need more time; we will confirm the timing before shipping.
Canadian orders
Orders shipped to Canada may be subject to import duties, taxes and brokerage fees charged by the carrier or Canadian authorities. These charges are not included in our prices or shipping cost and are paid by the recipient.
Address accuracy
Please check your shipping address before placing the order. If a package is returned to us because of an incorrect or incomplete address, we can reship it once the address is corrected; the additional shipping cost is paid by the customer.
Returns
You can return most items within 30 days of delivery. There is no restocking fee.
Conditions
- The item is unused, in its original packaging, with all accessories, manuals and mounting hardware.
- The item has not been installed, mounted, modified or damaged after delivery.
- You request a return authorization (RMA) before sending anything back.
Items that cannot be returned
- Software licenses and activated subscriptions.
- Cable cut to length and other custom or special-order items, when they were quoted as non-returnable.
- Items returned without an RMA number or after 30 days.
How to return an item
- Contact us through the contact form or at partnerships@uecom.tech with your order number and the items you want to return.
- We reply with an RMA number and the return address.
- Pack the items securely, write the RMA number on the package and ship them with tracking.
Return shipping
The customer pays the return shipping cost. Original shipping charges are not refunded, except when the return is caused by our mistake (see below). We recommend a trackable, insured shipping method: we cannot issue a refund for a return that does not reach us.
Damaged, defective or wrong items
If an item arrives damaged, does not work out of the box, or is not what you ordered, contact us within 5 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, and we cover the return shipping cost.
Refunds
We inspect returned items when they arrive. Approved refunds are issued to the original payment method, usually within 5 business days of receiving the return. Your bank or card issuer may need additional time to show the refund. Reward points earned on a returned order are removed from your account.
Warranty
Products are covered by the manufacturer’s warranty. For a warranty claim after the 30-day return window, contact us with the model, serial number and a description of the problem — we will help with troubleshooting and the manufacturer’s RMA process.
Contact
U-ECOM LLC · 122 W Pine St, Suite 300, Orlando, FL 32801
Phone: (+1) 720 744 3135 (Mon–Fri 10am–6pm ET) · Email: partnerships@uecom.tech